All orders are handmade and/or custom-made.
Please allow 5 business days for processing before your order ships.
During peak seasons (weddings, holidays, and promotional periods), processing times may be extended. Always inquire when placing your order.
Shipping charges for your order will be calculated at checkout.
Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Priority/Express Shipping: 1–2 business days
Please note that delivery delays can occasionally occur due to carrier issues, weather, or high seasonal volume.
Custom items (including acrylic, marble, UV-printed, and engraved products) may require additional production time.
Mockups or approvals—if needed—may increase processing times until approval is received.
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Tracking information will update within 24–48 hours.
We are not responsible for packages delayed by carriers once they are in transit.
If your package is lost or damaged:
Contact us within 48 hours of delivery (or expected delivery).
We will help file a claim with UPS/USPS.
Replacement eligibility will be determined based on the carrier’s investigation.
Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.
If your order has not shipped yet, contact us immediately so we can update the address.
Customers in Delray Beach, FL may choose free local pickup at checkout.
Pickup instructions will be emailed once your order is ready.
We currently ship to select international countries.
Buyers are responsible for any customs, duties, or import taxes.
We cannot predict or cover these fees.
During the November–December holiday season, please expect longer carrier transit times.
We recommend ordering early to ensure on-time delivery.
If you have any questions about your order or shipping, contact us at:
info@luxe-lines.com
